A fix has been implemented and we are monitoring the results.
Posted Oct 14, 2026 - 14:10 AEST
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 14, 2026 - 12:38 AEST
Investigating
We are currently investigating reports of some Retail Express merchants encountering a "500 – Internal Server Error" when attempting to access their Back Office.
Our Engineering Team is investigating the issue and working to restore normal access as quickly as possible.
**Retail Express POS remains operational and is not affected by this issue.**
We will provide further updates as more information becomes available.