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This page displays details on the current status of Retail Express and its related services, including any currently known issues, symptoms and resolution details. Please continue to refresh this page for up-to-date information.

If you are experiencing connection issues using POS we recommend using the Offline POS "Trade Offline" feature.

Uptime over the past 90 days. View historical uptime.
POS Operational
Back Office Operational
API & Integrations Operational
Accounting Operational
Contact Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 4, 2026

No incidents reported today.

Feb 3, 2026
Retail Express API failures and Back Office performance degradation
Postmortem - Read details
Feb 3, 11:46 AEST
Resolved - This incident has been resolved.
Feb 3, 11:44 AEST
Update - We are continuing to monitor for any further issues.
Feb 3, 11:06 AEST
Monitoring - POS and Backoffice performance has been restored, and we are keeping an eye on the results.
Feb 3, 11:05 AEST
Update - We are continuing to investigate this issue.
Feb 3, 10:58 AEST
Update - POS performance is currently degraded due to scaling issues, so please be patient. If possible, switch to offline trading if you have it operational or installed.
Feb 3, 10:47 AEST
Investigating - We are currently investigating reports of API endpoint failures and intermittent errors, along with Back Office (Admin Panel) performance issues, affecting some Retail Express customers and integrations.

Impact:

Some merchants and integrators are unable to process or retrieve data via the API (including warehousing integrations), resulting in failures to receive new orders and sync data.

Some users may also experience slow loading, timeouts, or intermittent errors when accessing the Back Office/Admin Panel.

Reported endpoints: OrderCreate (SOAP), GetOutboundITO (WMS), and additional calls such as GetOrders, GetProducts, and GetITOs.

Timing: Reports indicate the issue may have started as early as 10:00pm NZST on 2 Feb, with additional reports from around 6:30am AEDT today.

Our team is actively investigating and will provide an update as soon as we confirm the cause and progress towards resolution.
Feb 3, 10:16 AEST
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

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