All Systems Operational

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This page displays details on the current status of Retail Express and its related services, including any currently known issues, symptoms and resolution details. Please continue to refresh this page for up-to-date information.

If you are experiencing connection issues using POS we recommend using the Offline POS "Trade Offline" feature.

Uptime over the past 90 days. View historical uptime.
POS ? Operational
Back Office ? Operational
API & Integrations ? Operational
Accounting ? Operational
Contact Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 20, 2025

No incidents reported today.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Investigating POS Slowness
Resolved - This incident has been resolved.
Apr 17, 12:28 AEST
Monitoring - POS performance has stabilised. We’ll continue to monitor and validate as traffic increases. Thank you for your patience.

As a precaution, we recommend installing our free Offline POS. It helps ensure uninterrupted service if you experience local internet outages or temporary slowness.

🛠️ https://galaxy.maropost.com/s/article/Installing-Offline-POS
This guide explains how to install and use Offline POS to keep serving customers during connectivity issues.
Apr 16, 13:41 AEST
Investigating - We are currently investigating further instances of a performance issue affecting POS responsiveness for a number of users.

If you have Offline POS installed, we recommend switching to Trade Offline mode while we work to identify and resolve the root cause.

For instructions on how to trade offline, please refer to the following article:
🔗 https://galaxy.maropost.com/s/article/Trading-Offline

We appreciate your patience and will provide updates as more information becomes available.
Apr 16, 11:42 AEST
Update - We are continuing to monitor for any further issues.
Apr 16, 11:34 AEST
Update - We are continuing to monitor for any further issues.
Apr 16, 10:05 AEST
Monitoring - POS performance has stabilised. We’ll continue to monitor and validate as traffic increases. Thank you for your patience.

As a precaution, we recommend installing our free Offline POS. It helps ensure uninterrupted service if you experience local internet outages or temporary slowness.

🛠️ https://galaxy.maropost.com/s/article/Installing-Offline-POS
This guide explains how to install and use Offline POS to keep serving customers during connectivity issues.
Apr 15, 19:01 AEST
Identified - We’re currently investigating performance issues affecting POS in Maropost Retail Express.

While the root cause is still being determined, our team is working closely with Microsoft to assist with diagnostics and ensure platform stability.

We appreciate your continued patience and understanding.
Apr 15, 14:03 AEST
Investigating - We are currently investigating a performance issue affecting POS responsiveness for a number of users.

If you have Offline POS installed, we recommend switching to Trade Offline mode while we work to identify and resolve the root cause.

For instructions on how to trade offline, please refer to the following article:
🔗 https://galaxy.maropost.com/s/article/Trading-Offline

We appreciate your patience and will provide updates as more information becomes available.
Apr 15, 12:03 AEST
Apr 16, 2025
Apr 15, 2025
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

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