All Systems Operational

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This page displays details on the current status of Retail Express and its related services, including any currently known issues, symptoms and resolution details. Please continue to refresh this page for up-to-date information.

If you are experiencing connection issues using POS we recommend using the Offline POS "Trade Offline" feature.

Uptime over the past 90 days. View historical uptime.
POS Operational
Back Office Operational
API & Integrations Operational
Accounting Operational
Contact Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 8, 2026

No incidents reported today.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026
Retail Express intermittent access and performance issues
Resolved - This incident has been resolved.
Jul 3, 12:48 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 3, 11:54 AEST
Identified - Following the earlier DNS-related outage, Retail Express services have been restored; however, we are continuing to see intermittent access and performance issues for some customers.

Some users may experience slow loading, blank screens, login issues, or intermittent 500 Internal Server Errors when accessing Retail Express Back Office or POS.

Our team has identified additional load on parts of the Back Office platform following service restoration and is performing controlled recovery actions to stabilise access. During this time, some sessions may be interrupted and users may need to refresh or log in again.

If you are still experiencing issues, please try refreshing your browser, clearing your browser cache/session storage, or reconnecting via a different internet source if DNS-related issues persist.

We will provide another update as recovery work progresses.
Jul 3, 10:29 AEST
Retail Express Back Office access issue – 500 Internal Server Error Incident status
Resolved - This issue has now been resolved, and Retail Express services have returned to normal.

If users are still experiencing a blank or white screen after the resolution, please clear your browser cache, history, and session storage, then reload Retail Express. This can help resolve browser-related display issues after service disruption.

Reference: https://galaxy.maropost.com/kb/articles/233-clear-browser-cache-history-and-session-storage

Thank you for your patience while our team worked to resolve this issue.
Jul 3, 09:09 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 3, 08:58 AEST
Identified - The issue has been identified, and a potential fix is currently being implemented.
Jul 3, 08:25 AEST
Investigating - We are currently investigating an outage affecting the Retail Express platform.

Customers may be unable to access Retail Express Back Office, POS, and API services at this time. Users may see a 500 Internal Server Error or be unable to load their Retail Express site.

Our team is actively investigating the cause and will provide another update as soon as more information is available.
Jul 3, 07:35 AEST
Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

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