All Systems Operational

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This page displays details on the current status of Retail Express and its related services, including any currently known issues, symptoms and resolution details. Please continue to refresh this page for up-to-date information.

If you are experiencing connection issues using POS we recommend using the Offline POS "Trade Offline" feature.

Uptime over the past 90 days. View historical uptime.
POS Operational
Back Office Operational
API & Integrations Operational
Accounting Operational
Contact Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 29, 2026

Retail Express – Back Office and POS Outage
Postmortem - Read details
Oct 29, 13:17 AEST
Resolved - This incident has been resolved.
Oct 29, 11:13 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 10:45 AEST
Investigating - We are currently investigating an issue preventing users from accessing Retail Express Back Office and Point of Sale (POS).

Our technical team is actively investigating the cause and working to restore access as quickly as possible.

We apologise for the disruption and will provide further updates as more information becomes available.
Oct 29, 09:21 AEST

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Retail Express – Back Office Access Issues
Resolved - This incident has been resolved.
Oct 15, 11:46 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 10:16 AEST
Investigating - We are currently investigating reports of some Retail Express merchants encountering a "500 – Internal Server Error" when attempting to access their Back Office.

Our Engineering Team is investigating the issue and working to restore normal access as quickly as possible.

**Retail Express POS remains operational and is not affected by this issue.**

We will provide further updates as more information becomes available.
Oct 15, 09:58 AEST
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