All Systems Operational

About This Site

This page displays details on the current status of Retail Express and its related services, including any currently known issues, symptoms and resolution details. Please continue to refresh this page for up-to-date information.

If you are experiencing connection issues using POS we recommend using the Offline POS "Trade Offline" feature.

POS ? Operational
Back Office ? Operational
API & Integrations ? Operational
Accounting ? Operational
Contact Centre Operational
90 days ago
100.0 % uptime
Degraded Performance
Partial Outage
Major Outage
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 29, 2023

No incidents reported today.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Resolved - System performance has remained at normal levels since the last update.

Ongoing Monitoring:
While we are not seeing any further issues, we will continue to closely monitor all services over the coming days. Our commitment to providing a reliable and seamless experience remains unwavering.

Thank you.

Nov 24, 15:14 AEST
Monitoring - Despite our initial considerations for a configuration change, we opted to take no action, and the system has maintained stability on its own since 10:30 AM. We appreciate your patience and will continue to monitor performance closely.

Latest Update:
Stable since 10:30 AM.

Thank you for your understanding and continued support.

Nov 24, 12:14 AEST
Investigating - We would like to inform you that our system is currently experiencing sporadic intervals of slowness in POS (Point of Sale) transactions. Our dedicated Development Team is actively investigating the issue to identify and address the root cause promptly.

What: Intermittent slowness in POS transactions
Impact: Occurring at random intervals for very short periods; not all users may be affected simultaneously
Affected Systems: All Databases

Action Required for Heavily Impacted Users:
If you are being heavily impacted by this issue and can trade offline,, we strongly recommend proceeding to do so until we provide further updates. We understand the critical nature of your operations and apologise for any inconvenience caused.

We understand the importance of a seamless experience for our users, and we sincerely apologise for any inconvenience this may cause. Rest assured, we are committed to resolving this issue swiftly.

As our team works diligently to investigate and address the situation, we will provide updates as soon as new information becomes available. In the meantime, we appreciate your patience and encourage you to refresh the page for the latest status. Alternatively, you can subscribe to updates for real-time notifications.

If you have any specific concerns or require further assistance, please feel free to reach out to our support team.
Phone: 1300730300

Thank you for your understanding.

Nov 24, 10:31 AEST
Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023

No incidents reported.

Nov 15, 2023

No incidents reported.