All Systems Operational

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This page displays details on the current status of Retail Express and its related services, including any currently known issues, symptoms and resolution details. Please continue to refresh this page for up-to-date information.

If you are experiencing connection issues using POS we recommend using the Offline POS "Trade Offline" feature.

Uptime over the past 90 days. View historical uptime.
POS ? Operational
Back Office ? Operational
API & Integrations ? Operational
Accounting ? Operational
Contact Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 10, 2025

No incidents reported today.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Temporary Suspension of Zip Pay in POS (Instore Only)
Resolved - This incident has been resolved.
May 30, 08:14 AEST
Identified - The issue has been identified and a fix is being implemented.
May 29, 08:49 AEST
Investigating - The in-store Zip Pay payment option in POS has been temporarily disabled due to a technical issue. As a precautionary measure, this payment method is currently unavailable.

Alternative Payment Method:
Customers can still complete their purchases using Zip Pay payment method by:

Opening the ‘Pay’ tab in the Zip app

Adding their Zip Pay Visa card to their digital wallet (Apple/Google Pay)

Tapping their phone on your EFTPOS terminal as they would with any Visa/contactless payment

Important Notes:

This option is available for Zip Pay and Zip Plus customers only.

We’ll provide an update once the POS integration is restored. Thank you for your understanding.
May 23, 21:55 AEST
May 29, 2025
May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.

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